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Policies

Return Policy

Your satisfaction is of utmost importance to us, therefore, we offer a 30-Day Money Back Guarantee. If you are unhappy with your purchase, you may return merchandise to PrenatalpeekUSA.com for a refund within 30 days of receipt. Products must be returned in new and unused condition. Before returning a shipment, you must first email returns@prenatalpeekusa.com to obtain a return authorization number. When returning, please note this authorization number on your return shipment label. If your items are defective or were damaged in transit, please note this in your email for return authorization. Please note that returns/exchanges will not be accepted without a RMA #.

A credit will be issued to the original credit card for the cost of the item(s) and sales tax, if applicable. Please allow 10-15 business days for the credit to appear on your credit card statement. Original shipping charges are non-refundable. In the event of a return, you are responsible for return shipping costs. Your merchandise refund will be issued upon receipt and inspection of the product.

Please feel free to email us at questions@prenatalpeekusa.com if you have any questions or concerns about our Shipping or Returns policy.

Shipping Policy

All in-stock orders are usually shipped within 1-2 business days. If a shipment from the manufacturer is required then the item is usually shipped within 1-3 business days. We provide ground (5-7 business days from shipment to delivery) and express (2-3 business days from shipment to delivery) shipping options. At this time we only ship to addresses within the 50 U.S. states. In cases of Alaska, Hawaii, and Puerto Rico an additional $10 delivery surcharge is applied.

Online Privacy

On the PrenatalpeekUSA.com order form, it is necessary for you to provide contact information such as your name, shipping address and financial information, such as credit card number. The information is used for billing purposes and to fill your order. If we have trouble processing an order this contact information is used to reach you.

The email address you provide to us when ordering is used for order confirmation, as well as, follow up to make certain you are satisfied with your purchase. We periodically send out discount coupons to existing customers via email. We understand that you may not want to receive these discount notifications, so simply email takemeoff@prenatalpeekusa.com to be deleted from our mailing list.

We take great pride in protecting our customer information. We will not sell, share or rent this information to others for purposes of solicitation.  Any information gathered by us is used ONLY to assist us in delivering a purchase to your home or business.

Please feel free to email us at info@prenatalpeekusa.com if you have any questions or concerns about our Privacy & Security policy.

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